ONLINE RECRUITMENT PROCESSING SYSTEM :: Andhra Pradesh Public Service Commission (APPSC)

  • Project Category : 
    Best Government to Citizen Initiative of the Year

    Details of Applicant :

    Name : Sri Dakshina Murthy K
    Address : Dr MCR HRD IAP Campus, Centre for Good Governance, Jubilee Hills, Road No: 25.
    City : Hyderabad
    State: Andhra Pradesh
    Country : India

    Details of Project/Implementing Agency :

    Name of Organisation : Andhra Pradesh Public Service Commission (APPSC)
    Address : Gandhi Bhavan, Nampally, Hyderabad
    City : Hyderabad
    State: Andhra Pradesh
    Country : India

    Name of the head of Organisation : Smt. Poonam Malkondaiah

    Web :

    Brief description of the programme/project/Initiative :

    “Online Recruitment Processing System” (ORPS) )(, a firstof- its-kind, software system in the Government-recruitment-space in India, that has completely altered, for the better, the processing of the applications received for Government-jobs in the state of Andhra Pradesh, India.
    Andhra Pradesh Public Service Commission (APPSC), the nodal agency of the Government of Andhra Pradesh for public-service-recruitments, receives very large number (in lakhs) of applications in response to notification of Government-jobs. Owing to, among others, the large cycle-time of manual-application-processing (close to half-a-year), there have been instances of the recruitment-process taking as long as 4 to 5 years, rendering uncertain the employment-status of the lakhs of applicants. It is in this context that ORPS was introduced in 2008 in APPSC, resulting in a significant improvement in the efficiency of its recruitment-processing function. Today, owing to ORPS, optimism and reliability have replaced the perception of inefficiency that the public-service-recruitment-process was synonymous with.

    Why was the project started :

    1. Uncertainty about accuracy/sufficiency of the filled-in application.
    2. No scope for filing objections if application is rejected.
    3. Long queues at counters selling applications (opportunity-cost of applicant’s time).
    4. Dual postage-costs in form-requests and in submission; uncertainties owing to postal delays.
    5. Non-availability of application forms

    Objective :

    The objective of implementing ORPS is to streamline the public-service-recruitment processing system of the state of Andhra Pradesh with a view to improving its efficiency and making it applicant-friendly.

    Target group : UNEMOLOYED YOUTH SEEKING EMPLOYEMENT; Andhra Pradesh Public
    Service Commission (APPSC)

    Please Specify reach within India : YES

    Please Specify reach outside India : For Indian nationals only

    Date from which the project became operational :  August 2008

    Is the Project still operational : YES

    10 points that make the programme/project innovative :

    1. Application form-request-step is eliminated
    2. Applicants have the provision of filing objections if their application is rejected
    3.  Applicants benefit by reduced cost of application
    4. Uncertainty of application-delivery eliminated
    5.  Uncertainty of accuracy/sufficiency of filled-in application eliminated(owing to one’s access to the Help-Desk)
    6.  Applicants are well supported by way of unlimited access to:
    7. Answers to their queries (by way of the help-desk, which serves as a mechanism for information-dissemination as well as for problem-solving)
    8. Soft-copy of the Application-form; one’s filled-in application form; status of the application; and one’s hall-tickets.
    9.  SDS The time available for applying has increased relative to the conventional system of application
    10.  Establishing a dedicated help line – 91-40-23557455
    11.  Ensuring responses by a team of APPSC personnel (from among the existing staff), to all e-mail-queries, on a day-to-day basis.
    12.  A strong network of fee collection centres covering the urban and rural areas. This has been facilitated by tying up with State bank of India (SBI) for fee collection. SBI further entered into a sub-contract with APOnline for fee collection.

    List 5 achievements of the programme /project/ initiative :

    1. Support of Top Leadership (Chairman, Members and the Secretary) of APPSC
    2.  Involvement of Key personnel of APPSC from the conceptualization stage
    3. Capacity building of APPSC Staff
    4.  Removal of drudgery for the Staff which resulted in their allotting quality time to their work.

    List 5 key challenges faced while implementing the programme /project/initiative and how they were overcome?

    1. APPSC-staff adoptability to the system : Training is imparted to the staff for working on online systems.
    2. Infrastructure support: Hard ware infrastructure is facilitated at APPSC.
    3. Concerns of Citizen : Citizen grievances are addressed as many of the rural citizen were yet to be exposed to online systems.
    4. Know your status : Citizen can always check the status of his/her application online.
    5. Information Delivery : SMS messages are sent to the candidates informing important issues of the recruitment process as and when required.

    List 5 points on how the programme can serve as a model that can be replicated or adapted by others?

    1. The successful implementation of this system in APPSC resulted in a word-of-mouth publicity by the APPSC-staff to those in other Public Sector Units in Andhra Pradesh. It is also learnt that the staff in these PSUs have approached their respective managements for the implementation of similar systems in their offices. Such a trend is rare, as, generally, the e-Governance systems are initiated by the top management. It reinforces the fact that this system has reduced the drudgery for APPSC-Staff and that there has been a buy-in by other departments.
    2. Impressed by the success of ORPS, several other State-Governments in India have been seeking CGG’s assistance in designing a similar system for their respective states. Moreover, other Government agencies, which undertake their recruitments on their own (i.e. not through APPSC), have also started using ORPS.

    List 5 points to elaborate on the scalability of the programme/project/initiative :

    1. This model is presently operating at the state level. It can be scaled up to the National level recruitments.
    2. Call centre services are presently operative only during working hours. Though IVRS is available 24 hours, Extending call centre services for all the 24 hours will be added advantage to the citizen.
    3. Presently only SBI is accepting challan payments. There shall be a facility to the citizen to make payment anywhere from any nationalised and leading banks.
    4. Recruitment calender can be designed to meet the needs of the departments and transparency in the system can be increased.
    5. Accountability and ownership of the system shall be clearly established with the system.

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