Government Electronic Procurement ePerolehan :: Commerce Dot Com Sdn Bhd

  • Project Category : Telecentre Initiative of the Year

    Details of Applicant :

    Name: Hafidz Ahmad Zehnun
    Address: Level 4, Wisma CDC, No. 15, Jalan Tandang
    City: Petaling Jaya
    State: Selangor
    Country: Malaysia
    ZIP Code : 46050

    Details of Project/Implementing Agency:

    Name of Organisation: Commerce Dot Com Sdn Bhd
    Address: Level 4, Wisma CDC, No. 15, Jalan Tandang
    City: Petaling Jaya
    State: Selangor
    Country: Malaysia

    Name of the Head of Organisation: Syed Azmin Syed Nor

    Brief description of the programme/project/initiative :

    Commerce Dot Com would like to nominate the ePerolehan Centre as the Telecentre Initiative of The Year Award. The ePerolehan Centre is the first telecentre in the world dedicated to support the implementation of the government electronic procurement services. It is established to support the implementation of the Malaysian Government electronic procurement, known as ePerolehan. ePerolehan is the Malaysian Government electronic procurement system which act as an online virtual marketplace for the government agencies to procure goods and services from the Government Suppliers. It encompass all types of procurement processes including the registration process for Suppliers. The ePerolehan is an important landmark towards tranparency in Malaysian Government procurement in which the ePerolehan Centre is an icon that symbolise the country’s successful adoption of ICT implemented at a nationwide scale. A total of 13 ePerolehan Centres currently operating in all major cities which serve approximately more than 1 million business communities in Malaysia. The ePerolehan Centre is a physical infrastructure which act as the community telecentre to support and facilitate the mass user adoption from the traditional manual procurement towards the usage of the eProcurement system.

    Why was the project started?

    During the initial phase of the implementation of the ePerolehan system a decade ago, the country was experiencing a major digital divide which distract the adoption of the system among the communities. The ePerolehan Centre was set up as a one-stop community centre to serve the ICT infrastructure needs of the community to be engage and participate in the system. The physical setup of the ePerolehan Centre is seen as a serious efforts by the Government to garner the mass adoption of the community towards the electronic procurement project. The ePerolehan Centre plays an important part as a large scale Government reachout program to promote and educate the community towards transformation from manual procurement towards electronic procurement system. Through its wide ranging services and ICT facilities, it accelerates awareness and participation in ePerolehan among the community. Today as the community matures, ePerolehan Centre’s value propositions are to facilitate the community by providing seamless business-related services and promotes entreprenuership aligned with the country’s vision towards high income economy.

    Objective :
    The nationwide establishment of the ePerolehan Centre are: – To perform as a one-stop counter service for companies to be registered as a Supplier to the Ministry of Finance. This involves payment for registration, submission of documentations, collection of certificates and purchasing related ICT equipments. – To facilitate users to procure and collect related hardware such as smart card to enable them to transact online with Government agencies via ePerolehan – To provide training centre facilities where users can continuously enroll in a classroom training environment to learn on the usage of the ePerolehan system – To provide ICT and office equipments facilities (PC, printer, photocopying machine and Internet) for users to register and transact online at the premise – Act as an information dissemination centre by educating the public on Government procurement policies, tender opportunities and information on the system updates. – To provide consultation services which enable companies to seek additional enquiries relating to government procurement and electronic procurement services

    Target Group: Approximately 30,000 Government Users and more than 900,000 registered private companies

    Please Specify reach outside India :  13 ePerolehan Centres at all major cities across Malaysia

    Date from which the project became operational : 09/02/2004

    Is the Project still operational : YES

    10 points that make the programme/project innovations

    1. All ePerolehan Centres nationwide are fully integrated with the Ministry of Finance hence all applications, registrations and payments can be conducted at the ePerolehan Centre premise without the need to travel to the Government Offices
    2. The ePerolehan Centre provides all related business services and products to enable companies to run their businesses
    3. The ePerolehan Centre act as an in-situ knowledge hub to connect the Government with the local business community through informing and educating the community on Government procurement and entreprenuership programs.
    4. The ePerolehan Centre is fully operated by Commerce Dot Com as the system provider, thus lessening the burden of the Government to invest and maintain the infrastructure and resources.
    5. The ePerolehan Centre business model is fully sustainable through cross-selling partnership with related parties, rental of the training facilities and other range of value-added services.
    6. The ePerolehan Centre is the first and only interconnected telecentres in the world established to support the Government electronic procurement initiative.
    7. The ePerolehan Centre is a strategic national initiative to promote, foster and develop local entreprenuership among the local populations.

    List 5 achievements of the programme/project:

    1. The ePerolehan Centres are well distributed at all major cities throughout Malaysia and are easily reachable to the public.
    2. The ePerolehan Centre has played a vital role in bridging the digital divide where it supported on the exponential growth of users of the ePerolehan.
    3. ePerolehan Centre promotes costs savings and reduced initial investments to the users whom have inadequate ICT equipments to participate in Government procurements via the ePerolehan system
    4. The ePerolehan Centre provides as a visible testimony and a reference model on the successful implementation of the ePerolehan project at a nationwide scale.
    5. The ePerolehan Centre managed to foster community interest to participate in business with the Government. The service experience received from ePerolehan Centres have uplifted public confidence and trust to conduct business with the Government.

    List 5 key challenges faced while implementing the programme/project/initiative and how they were overcome?

    1. Awareness of the ePerolehan Centres were low during the initial phase. Various local entreprenuership and ICT-related programs are being continously introduced as a complimentary services which translated to the increasing trend of visitors.
    2. Majority of companies formed negative perceptions on the Government procurement and less attracted to participate in ePerolehan. The ePerolehan Centre played the role as a catalyst in introducing an improved and comprehensive range of services offered by the Government.
    3. The ePerolehan Cente is a self sufficient centre through partnership business model with other system providers and services.

    List 5 points on how the programme can serve as a model that can be replicated or adapted by others?

    1. The ePerolehan Centre provides a visible infrastructure that facilitates as the change agent to the community in participating and adopting a large-scale Government ICT project.
    2. The inadequancy of ICT equipements and Internet connectivity in rural areas can be resolved through a shared facilities provided by the project vendor through the establishment of the Telecentre
    3. The ePerolehan Centre act as a training centre where any changes and improvements to the ePerolehan system can be easily communicated to the users through face to face classtroom training, briefings and seminars conducted
    4. The ePerolehan Centre provides as the complete package for the local community to experience the total visible services provided for the implementation of an ICT project

    List 5 points to elaborate on the scalability of the programme/project/initiative :

    1. ePerolehan Centre facilities can be utilised as a service point for Government Agencies and any private organisations wishing to interact with the local communities.
    2. The ePerolehan Centre can become the one-stop Government centre where all services related to the public can be located in the same building
    3. tre where any Agencies caThe ePerolehan Centre can facilitated as a R&D Cenn utilise the facilities to benchmark and test their product to the targeted community.
    4. The ePerolehan Centre provides readily available counter services which can manage wide ranging registration and payment of other services
    5. The ePerolehan Centre provides readily available ICT training facilities which can be utilise to train the public on any other Government applications


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